Customer Experience Intern

Location: Remote

Type: Internship

Min. Experience: Student (College)

Evite is seeking a part-time Customer Experience Intern to join our team. This position is responsible for providing outstanding service to our customers through multiple channels – emails, admin, and social media. The ideal candidate is motivated, demonstrates patience and empathy, and is passionate about providing world-class service to Evite users. Excellent written and verbal communication skills are a must! 

 

The ideal candidate for this position will possess the following characteristics:

  • Customer-centric approach
  • Independently driven
  • Passionate and resourceful
  • Critical decision thinking and problem solving
  • Able to effectively work cross-functionally
  • Possess excellent written communication skills
  • Web savvy (stays abreast of latest internet and technology trends) 

 

Responsibilities:

  • Serve as the initial point of contact for the resolution of user inquiries received via email and social networks, and if necessary, escalate to the appropriate person/department
  • Troubleshoot user issues to assist in identifying and resolving customer issues
  • Assist in testing new applications/products, and site releases
  • Assist with administrative or other special projects, as needed

 

Qualifications:

  • Must be solution-oriented, with a diplomatic, positive attitude while demonstrating good judgment in selecting the most effective/efficient methods and techniques for obtaining results.
  • Ability to work alone and independently, as well as in a team-oriented environment with co-workers, customers and others by sharing ideas and solutions in an objective, constructive and positive manner
  • Excellent written and verbal communication skills
  • Experience working with multiple operating systems and web browsers
  • Available for weekends, and possible weekdays, as required based on customer support volume

 

This is a paid Internship position.

Evite, Inc. is committed to equal employment opportunity and values a diverse workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or perception, national origin, age, marital status, disability, veteran status, genetics or other legally protected characteristics.

 

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