Customer Experience Specialist

Location: Glendale, CA

Type: Full Time

Min. Experience: Mid Level

Curious. Innovative. Collaborative. Inclusive. Committed to bringing people together to celebrate their most important life moments. That's who we are at Evite. We work hard, move quickly, support each other, act with integrity and have a lot of fun along the way! Sound like a party you want to be a part of? We’re currently looking for a passionate Customer Experience Specialist to join our team in Los Angeles.

The ideal candidate will have a passion for providing world-class service to our customers through multiple channels – emails, social media and live chat. Our candidate will work efficiently cross-team with product and tech on customer issues and solutions, for the full suite of Evite products, used by millions of hosts and guests each year. Our ideal candidate is self-motivated, demonstrates patience and empathy to users, is driven by an inquisitive curiosity to learn, and can pick up new knowledge and skills independently. Excellent written and verbal communication skills are a must. Come join the party!

What We Value:

  • Making a Difference: Never be afraid to act fast and be curious
  • Transparency and Teamwork: Embrace collaboration and share those amazing ideas!
  • Excellence Without Attitude: Be passionate and positive while always remembering to have fun

Core Capabilities: 

  • Excellent written communication skills (spelling, grammar, etc.) A writing sample and Words Per Minute Test will be requested
  • Critical/analytic thinking of customer issues and how to resolve with a customer-centric approach
  • Ability to communicate clearly and work effectively cross-functionally/part of a team

Responsibilities:

  • Serve as the initial point of contact for the resolution of user inquiries received
  • via email, chat, social networks, etc., and if necessary, escalate to the appropriate person/department
  • Work cross-team with Tech, Marketing and Legal on new features, resolving issues and streamlining processes
  • Troubleshoot user issues to assist in identifying and resolving customer issues
  • Assist in testing new applications/products, and site releases
  • Support all of the Evite user initiatives (both on and offline) by engaging users
  • through a variety of mediums such as user discussions/forums, blogs,
  • Facebook/Twitter, user testing, community outreach efforts, etc.
  • Will track issues and trends across our platforms and analyze customer feedback
  • to improve our product
  • Assist with administrative or other special projects
     

Additional Preferred Requirements:

  • Bachelor’s degree or higher
  • Must be solution-oriented, with a diplomatic/positive attitude while demonstrating good judgment in selecting the most effective/efficient methods and techniques for obtaining results.
  • Ability to work independently as well as in a team-oriented environment with co-workers, customers and others by sharing ideas and solutions in an objective, constructive and positive manner
  • Experience working with multiple operating systems, devices and web browsers
  • Available for a flexible schedule and be able to work weekends, as required based on customer support volume. 


Benefits & perks at Evite:

Healthcare & retirement:

  • Multiple medical plans to choose from
  • 100% employer-paid dental & vision plans for employees and their families
  • Employer-matched 401(k) plan
  • 24/7 access to coaches & mental health benefits

Vacation & leaves:

  • Unlimited trust-based vacation
  • Bereavement leave
  • Paid time off to volunteer
  • 12 weeks leave for parents at 100% of your salary for new births, adoptions and foster children
  • 11 paid company-wide holidays

Perks:

  • Free parking at our Glendale office or transit reimbursement
  • Baby Bucks! An initial contribution to help cover some of those early parenting expenses
  • Donation matching
  • Volunteering and learning & development opportunities
  • Fully stocked kitchen (occasionally lunches and happy hours too)
  • And more!

Evite, Inc. is committed to equal employment opportunity and values a diverse workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or perception, national origin, age, marital status, disability, veteran status, genetics or other legally protected characteristics.

 

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