Customer Experience Specialist

Location: Los Angeles, CA

Department: Customer Experience

Type: Full Time

Min. Experience: Entry Level

Come party with a million people a day in celebrating important events in their lives! Evite, the world’s leading digital platform, is looking for passionate and creative Customer Experience Specialist to join our team in Los Angeles We are looking for people who will contribute to our mission of bringing people together to celebrate their most important life moments.

Our ideal candidate will have a passion for providing world-class service to our customers through multiple channels – emails, social media and live chat. Our candidate will work efficiently cross-team with product and tech on customer issues and solutions, for the full suite of Evite products, used by millions of hosts and guests each year. Our ideal candidate is motivated, demonstrates patience and empathy to users, is driven by an inquisitive curiosity to learn, and can pick up new knowledge and skills independently. Excellent written and verbal communication skills are a must.


  • Serve as the initial point of contact for the resolution of user inquiries received via email, chat, social networks, etc., and if necessary, escalate to the appropriate person/department
  • Troubleshoot user issues to assist in identifying and resolving customer issues
  • Assist in testing new applications/products, and site releases
  • Support all of the Evite user initiatives (both on and offline) by engaging users through a variety of mediums such as user discussions/forums, blogs, Facebook/Twitter, user testing, community outreach efforts, etc.
  • Assist with administrative or other special projects


  • Excellent written communication skills (spelling, grammar, etc.) Writing sample will be requested.
  • Critical/analytic thinking of customer issues and how to resolve with a customer-centric approach
  • Ability to communicate clearly and work effectively cross-functionally/part of a team


  • Bachelor’s degree or higher
  • Must be solution-oriented, with a diplomatic/positive attitude while demonstrating good judgement in selecting the most effective/efficient methods and techniques for obtaining results.
  • Ability to work alone and independently, as well as in a team-oriented environment with co-workers, customers and others by sharing ideas and solutions in an objective, constructive and positive manner
  • Experience working with multiple operating systems, devices and web browsers
  • Available for flexible schedule (weekends/weekdays), as required based on customer support volume

You’re a great cultural fit if:  

  • You’re an eloquent speaker who can explain anything to everyone. You are also a clear and concise writer.
  • You love logic and data. Thinking strategically is your forte. You enjoy diagnosing complex problems and formulating plans of attack to resolve them. You enjoy an environment where everyone is encouraged to add value at the most strategic level.
  • You have a craving to fit in a fast-paced, high-integrity, low hand-holding environment (but you will get a hug if you need it). EQ as important as IQ. Bullies need not apply.
  • "Life's Better Together" is your next tattoo…just kidding! But it is a motto you will commit to.

Note: Evite will not provide relocation assistance for this position. Duties, responsibilities, and activities may change at any time with or without notice. Evite, Inc. provides equal employment opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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