Technical Support Specialist

Location: Los Angeles, CA

Department: Technology

Type: Full Time

Min. Experience: Mid Level

Party on! Come join the #1 social planning platform used by millions to organize, invite, celebrate and relive important parties and events in their lives. Since 1998 Evite has been the premier leader in making great events happen and we have even greater plans to expand our web and mobile offerings to make every aspect of getting together effortless, stress-free and a memorable experience for everyone involved.

We’re looking for a Technical Support Specialist to help with setting up, managing, and troubleshooting end-user equipment at Evite. Problem resolution may involve the use of diagnostic and ticket tracking tools, as well as requiring the individual to give in-person, hands-on help at the desktop level.

What makes this job awesome?

  • We are a fast-paced, energetic team that is committed to using the latest technology and research to take our products to the next level
  • We offer full benefits and a 401k matching plan
  • Our headquarters is in Downtown LA and our office is open, fun and relaxed
  • A great hybrid of a well-established brand and a startup atmosphere
  • You will interact with a variety of teams and exposed to a wide variety of technologies
  • Your work is appreciated and will impact the lives of over a million people every day

What you will be doing

  • Complete computer setup for new employees using standard hardware, images, and software
  • Troubleshooting of end-user issues 
  • Keeping equipment up-to-date with software upgrades and security patches
  • Perform asset tagging and property management as required
  • Provides support and provisioning of mobile devices
  • Use ticketing software to record, track, and document help desk tickets
  • Develop documentation including FAQ lists for end users
  • Perform post-resolution follow ups with end user and team members as required
  • Work with IT Operations manager to improve help desk support processes

Qualifications

  • 5 years of progressive IT Help Desk experience
  • Knowledge of advanced computer hardware, including desktops, laptops, smartphones, tele-conferencing, and networking equipment
  • Experience with operating systems (OsX, Unix, Windows)
  • Working knowledge of a range of software and hardware diagnostic tools
  • Interest in a fast paced environment​
  • Self-starter that requires minimal supervision 
  • Outstanding interpersonal and verbal communication skills
  • Strong documentation skills
  • College graduate preferred

Growth areas

  • System administration of Linux, Windows, and Mac operating systems
  • Installing and configuring LAN and wireless-based networks 
  • Managing cloud-hosted infrastructure 
  • Enforcing of operational practices and procedures including security and user management

About Evite

With over 32 million registered users, Evite (www.evite.com) is the leading digital invitation and social event planning brand. Evite's free, easy-to-use invitation designs kick off six million parties and gatherings every year. With 20,000 invitations sent every hour, and party-planning tools that handle hundreds of millions of RSVPs annually, Evite is responsible for more celebrations than any other online brand. Launched in 1998, Evite is headquartered in Los Angeles and is a wholly-owned operating business of Liberty Interactive Corporation (NASDAQ: LVNTA).

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